Privacy Policy
A LEGAL DISCLAIMER
Privacy Policy
Last Updated: September 2026
At Soul, Angel & Spirit, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, purchase artwork or book a reading or other service.
By using this website, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
Soul, Angel & Spirit provides personalised psychic and spiritual artwork, Angel and Spirit Guide sketches and portraits, channeled messages, readings and related services.
Digital services are available to customers worldwide. Physical delivery of original artwork is currently primarily available within the United Kingdom, with international shipping available by enquiry where possible.
For questions about this Privacy Policy or your personal information, please contact:
Soul, Angel & Spirit
Email: hello@soulangelandspirit.com
2. Information We May Collect
Depending on how you use the website or our services, we may collect information including:
Your name
Email address
Telephone number, where provided
Billing information
Delivery or postal address
Details relating to your order or booking
Messages or information you provide through contact or booking forms
Information voluntarily provided in connection with a reading, channeled message or personalised artwork request
Communication preferences
Website usage and technical information, such as browser type, device information and IP address
Cookie and analytics information
We only ask for information that is reasonably necessary to provide our services, process your order, communicate with you or operate the website.
3. Personal Information Provided for Readings & Artwork
When requesting personalised artwork, readings or channeled messages, you may choose to provide personal details or information about yourself or others.
Please only provide information that you are comfortable sharing and that is relevant to the service being requested.
If you provide personal information concerning another individual, you should ensure you have an appropriate reason or permission to share that information.
Information supplied for readings, artwork and channeled messages will be treated respectfully and used primarily for the purpose of providing the service you requested.
4. How We Use Your Information
We may use personal information to:
Process and manage orders
Create and deliver personalised artwork
Provide readings and channeled messages
Communicate with you about your purchase or enquiry
Arrange delivery of original artwork
Respond to customer service requests
Process payments
Maintain appropriate business and transaction records
Improve our website and customer experience
Prevent fraudulent or improper use of the website
Comply with legal, accounting or regulatory obligations
Send marketing communications where you have chosen to receive them
We will not use your personal information for purposes that are incompatible with the reasons it was originally collected unless permitted by law.
5. Lawful Basis for Processing
Where UK data protection law applies, we must have a lawful basis for processing your personal information.
Depending on the circumstances, we may rely on:
Contract
When processing your information is necessary to provide artwork, readings, services or products that you have purchased or requested.
Consent
Where you have specifically agreed to a particular use of your information, such as receiving certain marketing communications or accepting optional cookies.
Legal Obligation
Where we need to retain or process information to comply with applicable legal, tax, accounting or regulatory requirements.
Legitimate Interests
Where necessary for the reasonable operation and protection of Soul, Angel & Spirit, provided those interests do not override your rights and interests.
6. Payments
Payments made through this website may be processed by third-party payment providers.
Soul, Angel & Spirit does not normally receive or store your complete payment card details. Payment providers process this information in accordance with their own privacy and security policies.
We may receive information relating to your transaction, such as your name, billing details, payment status, amount paid and transaction reference.
7. Website Platform & Service Providers
Our website may use third-party companies and technology providers to help us operate the website and provide our services.
These may include providers responsible for:
Website hosting
Website management
Payment processing
Email communications
Order management
Website analytics
Security
Delivery and postal services
Customer communications
These providers may process personal information where necessary to perform their services.
Where appropriate, we expect third-party providers handling personal information on our behalf to use appropriate privacy and security safeguards.
8. Wix
The Soul, Angel & Spirit website may be built and hosted using Wix.
Wix may process technical and personal information relating to website visitors as part of providing hosting, website functionality, security, analytics, forms, e-commerce and other website services.
Information processed through Wix may be handled in accordance with Wix's own privacy practices and applicable data protection requirements.
9. Cookies & Website Analytics
This website may use cookies and similar technologies.
Cookies are small files placed on your device that can help the website operate correctly, remember preferences and provide information about how the website is being used.
Cookies may include:
Essential website cookies
Security cookies
Functional cookies
Analytics cookies
Marketing or advertising cookies, if used
Where required, non-essential cookies will only be used after you have been given the opportunity to provide consent.
You can also control or delete cookies through your browser settings, although disabling certain cookies may affect website functionality.
10. Marketing Communications
We will only send marketing communications where permitted by applicable law.
Where marketing is based on your consent, you can withdraw that consent at any time.
You can unsubscribe by using the unsubscribe option contained within an email, where available, or by contacting Soul, Angel & Spirit directly.
Unsubscribing from marketing will not prevent us from sending essential communications relating to an active order, booking or customer service matter.
11. Sharing Your Personal Information
We do not sell your personal information.
We may share information where reasonably necessary with trusted third parties such as:
Website and hosting providers
Payment processors
Email and communication providers
Delivery or postal providers
Professional advisers
Technology and security providers
Government, regulatory or legal authorities where required by law
Only information reasonably necessary for the relevant purpose will be shared.
12. International Customers & Data Transfers
Soul, Angel & Spirit offers digital services to customers around the world.
Some technology providers we use may operate or store information outside the United Kingdom.
Where personal information is transferred internationally, reasonable steps will be taken to ensure that appropriate safeguards are used where required by applicable data protection law.
13. How Long We Keep Information
Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected, including providing services and meeting legal, tax, accounting and business record-keeping requirements.
Retention periods may vary depending on the type of information.
For example:
Enquiry information may be retained while an enquiry is active and for a reasonable period afterwards.
Order and transaction records may be retained for the period required for accounting, tax or legal purposes.
Marketing information may be retained until you unsubscribe or withdraw your consent.
Information supplied specifically for a reading or personalised artwork service will only be retained for as long as reasonably necessary for providing and administering that service, unless a longer period is required for legitimate business or legal purposes.
Where information is no longer required, reasonable steps will be taken to securely delete or anonymise it.
14. Protecting Your Information
We take reasonable organisational and technical steps to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or online storage system can be guaranteed to be completely secure.
You are also responsible for taking appropriate precautions when communicating information online.
15. Your Data Protection Rights
Depending on where you live and the circumstances in which your information is processed, you may have rights relating to your personal information.
Under UK data protection law, these may include the right to:
Be informed about how your information is used
Request access to your personal information
Ask for inaccurate information to be corrected
Ask for your information to be deleted in certain circumstances
Request that the use of your information be restricted
Object to certain uses of your information
Request transfer of certain information to you or another provider
Withdraw consent where processing is based on consent
Raise concerns about how your personal information is being handled
These rights are subject to certain legal limitations and exceptions.
To exercise a privacy right, please contact Soul, Angel & Spirit using the contact information provided in this policy.
16. Complaints
If you have concerns about how Soul, Angel & Spirit handles your personal information, please contact us first so that we have an opportunity to address your concerns.
If you are located in the United Kingdom, you may also have the right to raise a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.
17. Children's Privacy
The website and services are not intended to knowingly collect personal information directly from children without appropriate involvement or consent from a parent or legal guardian where required.
If you believe that personal information relating to a child has been submitted improperly, please contact us.
18. Third-Party Links
Our website may contain links to other websites or services.
Soul, Angel & Spirit is not responsible for the privacy practices or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
19. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, website technology or applicable privacy requirements.
The most recent version will be published on this website with the updated revision date.
20. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights or have concerns about how your personal information is handled, please contact:
Soul, Angel & Spirit
Email: hello@soulangelandspirit.com